Returns, Refunds and Exchanges Policy

How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email info@paulbenseljewelers.com to request a refund, and we will assign you a tracking number.

2. Mail your returned item to:

     Paul Bensel Jewelers

     Returns Department Tracking Number 

     234 W. 32nd Street

     Yuma, Arizona 85364

1. Include in your package the original receipt and a signed letter stating the reason for your return.

Return Exceptions:

Some items can not be returned if they are worn or modified. This includes any item that shows any wear on any portion of the item, rings that have been sized, any type of modification to any kind of setting, or any item that has undergone any type of structural or physical change.

Restocking Fee:

All items are subject to a 20% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges:

If your item is in absolutely new condition, you may exchange your item for another item of greater value. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Payment Policy

Accepted Methods of Payment:

Credit Card (Visa, Master Card, American Express, Discover)

Check/Money Order

Cash On Delivery 

Credit Card Charges:

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded. 

Mailing Address For Check/Money Order:

     Paul Bensel Jewelers

     Online Sales Department Tracking Number 

     234 W. 32nd Street

     Yuma, Arizona 85364

Shipping Policy

Turnaround:

All orders are shipped within 2 - 3 business days from the time the order is placed.

Custom made and made to order items are subject to extended shipping timeframes. The estimated time for shipping on custom and made to order items will be assessed within 2- 3 business days from the time of order.

Carriers:

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

Shipping Insurance:

We use G4S International Logistics as a third party insurance provider for items of equal to or greater value than $2,500.00. 

Order Tracking:

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates:

The rate charged for the shipping of your order is based on the value of your items, weight of your items, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders: 

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect? 

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address 

Credit Card Information

In addition, we collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell, redistribute or disclose any of your information to anyone.

Security and Storage:

Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information: 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.